Terms of Service

Effective Date: February 3, 2026  |  Last Updated: February 3, 2026

These Terms of Service ("Terms") constitute a legal agreement between you ("Customer," "you," or "your") and Ag2Trust ("we," "us," or "our"). By accessing or using the Ag2Trust platform, APIs, dashboard, or any related services (collectively, the "Service"), you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

1. Service Description

Ag2Trust provides a business-to-business (B2B) AI agent orchestration platform. The Service includes:

• A secure runtime environment for deploying AI agents
• Integration with large language model (LLM) providers using your own API credentials
• Agent team collaboration, tool integrations (MCP), and knowledge base (RAG) capabilities
• Cost controls, PII redaction, audit logging, and governance features
• APIs and dashboard for configuration and monitoring

Beta Status: The Service is currently in beta. Features, availability, and pricing may change. We provide no guarantees of uptime or feature stability during beta.

2. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

You must be at least 18 years old and have the legal authority to bind your organization to these Terms.

3. Customer Responsibilities

As a B2B platform, you (the Customer) are the data controller for any end-user data processed through your agents. You are responsible for:

• End-User Notice and Consent: Providing appropriate disclosures to your end users about data collection, AI processing, and conversation recording
• Lawful Basis: Ensuring you have a lawful basis for processing end-user data through the Service
• Content Compliance: Ensuring content processed through your agents complies with applicable laws and our Acceptable Use Policy
• LLM Provider Terms: Complying with the terms of any LLM providers whose credentials you use (OpenAI, Anthropic, AWS Bedrock, etc.)
• Access Management: Managing user roles and permissions within your organization
• Retention Configuration: Configuring appropriate data retention periods for your compliance requirements

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Process protected health information (PHI) unless under a separate BAA
• Process payment card data in violation of PCI-DSS requirements
• Generate, store, or distribute illegal content, malware, or spam
• Attempt to circumvent security controls, rate limits, or cost limits
• Reverse engineer, decompile, or attempt to extract source code
• Interfere with or disrupt the Service or other customers' use
• Use the Service for competitive analysis or to build a competing product
• Resell or redistribute the Service without written authorization

We reserve the right to suspend or terminate accounts that violate this policy without prior notice.

5. Pricing and Payment

5.1 Subscription Tiers

The Service is offered in multiple tiers (Free, Starter, Pro, Enterprise) with different features and limits. Current pricing is displayed at ag2trust.com/#pricing.

5.2 Billing

• Metered Billing: Paid tiers may include usage-based charges (e.g., agent-hours) billed monthly in arrears
• Monthly Billing: Fixed subscription fees are billed monthly in advance
• Payment: Payments are processed via Stripe. You authorize us to charge your payment method
• Taxes: Prices exclude applicable taxes, which will be added where required

5.3 LLM Provider Costs

You are responsible for all costs incurred with your LLM providers (OpenAI, Anthropic, AWS, etc.). Ag2Trust provides cost controls and limits, but these are not guarantees against provider charges.

5.4 Refunds

Subscription fees are non-refundable except as required by law. If you cancel, you retain access until the end of your billing period.

6. Data Processing

6.1 Data Roles

• Customer: Data Controller (you determine the purposes and means of processing)
• Ag2Trust: Data Processor (we process data only to provide the Service per your instructions)
• LLM Providers: Subprocessors (they process prompts and generate responses)

6.2 What We Process

• Account Data: Names, emails, authentication identifiers, billing information
• Conversation Content: Messages between your end users and agents (subject to PII redaction)
• Metadata: Timestamps, token counts, model identifiers, error codes
• Configuration: Agent settings, prompts, knowledge base documents

6.3 PII Redaction

We automatically redact certain PII (emails, phone numbers, SSNs, credit card numbers, IP addresses) from audit logs. Redaction is designed to reduce risk but is not guaranteed to catch all sensitive data. You remain responsible for not sending prohibited data types.

6.4 Data Retention

• Agent audit logs: Configurable retention (7-365 days depending on tier)
• Compliance audit logs: 7-year retention (not configurable)
• Account deletion: Deleting your organization removes all associated data

6.5 No Training on Customer Data

Ag2Trust does not use your content or end-user data to train our models or for product improvement beyond providing the Service to you. LLM provider data usage is governed by their respective terms.

6.6 Subprocessors

A list of subprocessors is available upon request. We will notify you of material changes to subprocessors.

7. Security

We implement technical and organizational measures to protect your data, including:

• Per-customer KMS encryption (AES-256-GCM envelope encryption)
• TLS 1.2+ encryption in transit
• Container isolation with non-root execution
• Role-based access control (RBAC)
• Comprehensive audit logging
• Network segmentation

Security details are documented at docs.ag2trust.com/core-concepts/security.

8. Intellectual Property

8.1 Our IP

The Service, including all software, documentation, and trademarks, is owned by Ag2Trust or its licensors. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service during the subscription term.

8.2 Your Content

You retain all rights to your content (prompts, knowledge base documents, agent configurations). You grant us a limited license to process your content solely to provide the Service.

8.3 Feedback

If you provide feedback or suggestions, we may use them without obligation to you.

9. Confidentiality

Each party agrees to protect the other's confidential information with reasonable care. Confidential information excludes information that is publicly known, independently developed, or rightfully received from third parties.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure
• AI agent outputs will be accurate, complete, or appropriate for your use case
• PII redaction will catch all sensitive data
• The Service will meet any specific compliance requirements

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• We are not liable for lost profits, data loss, or business interruption
• Our total liability is limited to the fees you paid in the 12 months preceding the claim
• We are not liable for charges incurred with your LLM providers

These limitations apply regardless of the theory of liability (contract, tort, or otherwise).

12. Indemnification

You agree to indemnify and hold harmless Ag2Trust from claims arising from:

• Your use of the Service in violation of these Terms
• Your end users' use of agents you deploy
• Content you process through the Service
• Your violation of applicable laws or third-party rights

13. Term and Termination

13.1 Term

These Terms are effective until terminated. Paid subscriptions renew automatically unless cancelled.

13.2 Termination by You

You may cancel your subscription at any time through the billing settings or by contacting us. Access continues until the end of your billing period.

13.3 Termination by Us

We may suspend or terminate your account immediately if you violate these Terms, fail to pay, or if required by law. We may also discontinue the Service with 30 days' notice.

13.4 Effect of Termination

Upon termination, your right to use the Service ends. You may export your data before termination. We will delete your data according to our retention policies unless legally required to retain it.

14. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or dashboard notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.

15. General Provisions

• Governing Law: These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles
• Disputes: Any disputes will be resolved in the state or federal courts located in Delaware
• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger or acquisition
• Severability: If any provision is unenforceable, the remaining provisions remain in effect
• Entire Agreement: These Terms, along with any DPA or order form, constitute the entire agreement
• No Waiver: Failure to enforce any right does not waive that right

16. Contact

For questions about these Terms:

• Email: legal@ag2trust.com
• General: hello@ag2trust.com
• Security: security@ag2trust.com

By using Ag2Trust, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.